Return Timeframe
For moving and transport services, cancellation requests must be submitted:
- At least 48 hours before the scheduled service date for full refund eligibility
- Between 24-48 hours before service for partial refund consideration
- Less than 24 hours before service may be subject to cancellation fees
Once services have been completed and items delivered, returns are not applicable as services are considered fulfilled upon delivery.
Return Conditions
Returns and refunds are available under the following conditions:
- Service cancellation must be requested within the specified timeframe
- Service must not have been initiated or completed
- Refund requests must be submitted in writing via email or contact form
- Original payment method must be valid for refund processing
- Refunds are subject to verification of service status and payment records
Return Shipping Costs
For moving services, if a cancellation occurs after service has partially begun, return transportation costs may apply:
- If service is cancelled before pickup: No return shipping costs apply
- If service is cancelled after pickup but before delivery: Return shipping costs may be deducted from refund
- If service is cancelled after delivery: No returns or refunds apply as service is complete
Any applicable return shipping costs will be clearly communicated before processing your refund.
Return Process
To initiate a return or cancellation:
- Contact us via email or phone as soon as possible
- Provide your booking reference number and service details
- Specify the reason for cancellation or return request
- We will review your request and confirm eligibility
- If approved, we will process the refund to your original payment method
- You will receive confirmation once the refund has been processed
Processing time for refunds typically ranges from 5-10 business days after approval, depending on your payment provider.
Non-Refundable Services
The following situations are not eligible for returns or refunds:
- Services that have been fully completed and items delivered
- Cancellations made after service has been initiated and items are in transit
- Services cancelled due to customer's failure to provide access or required information
- Damage to items caused by customer's failure to properly prepare or secure items
- Additional charges incurred due to changes in service scope requested by customer
Order Cancellation
If you need to cancel a scheduled moving service, please contact us as soon as possible. Cancellation terms depend on the notice period:
- Cancellations made 48 hours or more before service: Full refund of deposit
- Cancellations made 24-48 hours before service: Partial refund may apply
- Cancellations made less than 24 hours before service: Refund subject to circumstances
To cancel, contact us immediately with your booking reference number. We will process your cancellation and confirm any applicable refund.
Refund Procedure
Refunds, when applicable, will be processed as follows:
- Refunds are issued to the original payment method used for the transaction
- Processing time is typically 5-10 business days after refund approval
- You will receive email confirmation once the refund has been initiated
- Bank or payment provider processing times may vary
- Any applicable cancellation fees or return shipping costs will be deducted before refund
If you do not receive your refund within the expected timeframe, please contact us with your booking reference number for assistance.
Service Issues
If you experience issues with our moving service, please contact us immediately. We will work to resolve any problems and address concerns about service quality or item handling.
Contact for Returns
For questions about cancellations, refunds, or service issues, contact us at:
Email: partnership@beautystorerange.world
Phone: +44 7564 292515
Address: 84 Donnybrook St, Belfast BT9 7DG, UK
Beautystorerange